Shipping policy

Shipping Policy

At Rag Clothing ("RagClothing.in"), we are committed to delivering your orders in a timely, safe, and transparent manner. This Shipping Policy outlines our order processing timelines, delivery estimates, shipping charges, and customer responsibilities.

1. Order Processing Time

  • Orders are processed within 1–2 business days from the date of order confirmation, excluding Sundays and public holidays.

  • Delivery timelines begin after the order has been dispatched, not from the date of purchase.

  • Limited edition, customized, or pre-order products may require additional processing time, which will be clearly mentioned on the product page.

2. Shipping Coverage

a) Domestic Shipping (Within India)

  • We ship across India.

  • Delivery timelines may vary depending on the delivery location, courier service availability, and local conditions.

b) International Shipping

  • We ship to selected international destinations.

  • International shipping charges are calculated based on the destination country and package weight.

  • Any customs duties, import taxes, VAT, or local charges imposed by the destination country are the responsibility of the customer and must be paid upon delivery.

3. Estimated Delivery Timelines

Estimated delivery time is generally 2–12 working days after dispatch.

  • Metro and Tier-1 cities: 2–7 working days

  • Tier-2, Tier-3 cities and rural areas: 4–12 working days

  • Delivery timelines may be extended by 2–3 working days due to operational or courier-related factors.

  • Products listed as Pre-Order will be dispatched only on the dispatch date mentioned on the respective product page.

4. Shipping Charges (Within India)

  • Free Shipping on prepaid orders above ₹499.

  • Orders below the free shipping threshold may attract a shipping fee displayed during checkout.

  • Shipping charges, once paid, are non-refundable unless the cancellation or return is due to an error on our part.

  • Promotional shipping offers may change during sale periods or special campaigns.

5. Shipping Partners

We work with trusted logistics providers, including:

  • Delhivery

  • DTDC

  • Blue Dart

  • India Post

  • Ekart

  • XpressBees

  • Other reputed courier partners as required

The shipping partner assigned will depend on serviceability and delivery location.

6. Order Tracking

  • Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp.

  • Customers can track their shipment using the tracking link provided.

7. Cash on Delivery (COD) Orders

  • COD orders may require confirmation before dispatch.

  • If a customer does not respond to calls, messages, or emails within 48 hours of the confirmation attempt, the COD order may be cancelled.

  • Prepaid orders do not require confirmation and are processed immediately according to standard timelines.

  • Rag Clothing reserves the right to restrict COD services for customers with repeated order refusals or failed deliveries.

8. Failed or Unsuccessful Deliveries

  • If delivery fails due to customer-related reasons such as incorrect address, unavailability, or refusal to accept delivery, the courier may attempt redelivery based on their policies.

  • Additional shipping charges may apply for repeated delivery attempts or reshipments.

  • Rag Clothing reserves the right to cancel future COD orders from customers with a history of repeated failed deliveries.

9. Address Accuracy

  • Customers are responsible for providing accurate and complete shipping information during checkout.

  • Rag Clothing shall not be liable for delays, losses, or failed deliveries caused by incorrect or incomplete address details provided by the customer.

10. Order Modification and Cancellation

  • Requests for modifications or cancellations must be submitted before dispatch.

  • Once an order has been shipped, cancellation is not permitted.

  • Customers requiring urgent delivery are advised to contact our support team before placing their order.

11. Delays and Exceptional Circumstances

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Political disruptions

  • Courier network issues

  • High-volume sale periods

If an order is significantly delayed, our team will make reasonable efforts to keep the customer informed.

12. Lost, Damaged, or Missing Packages

  • Customers must report damaged packages within 48 hours of delivery by providing photographs and order details.

  • Claims regarding lost shipments will be investigated with the courier partner before a replacement or refund is considered.

  • Rag Clothing's decision after investigation shall be final.

13. Grievance Redressal

We are committed to providing fair and timely customer support.

For shipping-related concerns, please contact:

Email: care@ragclothing.in

Website: https://www.ragclothing.in

Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020:

Name: Ramesh

Designation: Grievance Officer

Email: care@ragclothing.in

Address: 18/3, OTHIMALAI ROAD, RAM NAGAR, ANNUR,
Coimbatore, Tamil Nadu, 641653

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

We aim to acknowledge complaints within 48 hours and resolve them within a reasonable timeframe.